Frequently Asked Questions
Everything you need to know about shopping with FAIL.
What is the shipping timeframe for my order?
Standard orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international shipping may take up to 14 business days depending on your location.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How do I determine my size?
A detailed size guide is available on every product page. We recommend measuring yourself and comparing those figures to our chart, as our fits range from oversized to slim-cut.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.
Do you ship internationally?
Yes, FAIL. ships to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.