Returns & Exchanges

At FAIL., we believe style shouldn't be a struggle, which is why we offer a 30-day window for returns and exchanges on all unworn items. If your purchase isn't a perfect fit, our streamlined process ensures you get back to looking your best without the hassle.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging with all tags attached to ensure they are protected during transit.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.